Billing Terms and Conditions

HomeLumio Payment Policy

1. Accepted Payment Methods

At HomeLumio, we offer secure and convenient payment options to make your shopping experience as seamless as possible. We currently accept:

  • Credit and Debit Cards: Visa, MasterCard, American Express, UnionPay
  • PayPal
  • Apple Pay, Google Pay and Shop Pay
  • Bank Transfer (for bulk or custom orders by request)

All payments are processed in Canadian Dollars (CAD$).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be prepared or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed or dispatched.

3. Pricing and Currency

  • All prices listed on the HomeLumio website are shown in Canadian Dollars (CAD $).
  • Prices may change without prior notice.
  • Any applicable taxes or shipping fees will be clearly displayed at checkout.

4. Secure Payment Processing

HomeLumio uses SSL encryption and trusted payment gateways to ensure your personal and payment information is protected.

  • We do not store your credit card or payment details.
  • All transactions are processed securely through third-party payment providers.

5. Refunds and Chargebacks

  • Refunds are handled in line with our Returns and Refunds Policy.
  • If you experience any issues with your order or payment, please contact us before initiating a chargeback.
  • Unauthorized chargebacks will be disputed.

6. Fraud Prevention

HomeLumio reserves the right to:

  • Cancel or hold any order suspected of fraudulent or unauthorized activity
  • Request additional verification for high-value or unusual transactions

This policy helps protect both our customers and our business.

7. Contact Us

Store Name: HomeLumio

Address: 895 Don Mills Rd. Toronto, ON M3C 1W3

Email: support@homelighters.com

Phone: 

Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (EST)

We aim to respond to all enquiries within 1 business day.