Payment Policy

At HomeLumio, we are committed to providing a payment experience that is simple, secure, and transparent.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

Credit and Debit Cards: Visa, MasterCard, American Express, Diners Club, Discover
PayPal
Apple Pay, Google Pay and Shop Pay
Bank Transfer (for bulk or custom orders by request)

2. Payment Processing

Full payment is required when your order is placed. Your order will only be confirmed and prepared for shipment after the payment has been successfully processed.

If your payment is declined or cannot be completed, you will be notified and the order will not be processed.

3. Currencies

Prices may be displayed in the currency associated with your delivery destination:

Canada: CAD ($)

The applicable currency is automatically determined at checkout based on your selected shipping country.

4. Payment Security

Payments are processed through secure, SSL-encrypted, PCI DSS-compliant payment providers. HomeLumio does not store your complete card or payment information on its servers.

Your payment details are securely handled by the payment processor used to complete your transaction.

5. Pricing and Promotions

Prices displayed on homelumio.com may be updated at any time without prior notice.

Promotional prices, special offers, and discount codes are subject to their stated terms and eligibility requirements. Discounts must be applied at the time of purchase and cannot be added to completed orders unless otherwise stated.

6. Refunds

Refunds are handled in accordance with our Refund and Return Policy. Approved refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

For questions or billing concerns, please contact us at support@homelumio.com before submitting a payment dispute or chargeback. We will make every reasonable effort to investigate and resolve the issue promptly.

7. Fraud Prevention

HomeLumio reserves the right to review, hold, or cancel any order that appears to involve fraud, unauthorized payment activity, or misuse of payment information.

Additional identity or payment verification may be requested, particularly for high-value or unusual orders. These measures help protect our customers and our business from fraudulent transactions.