Shipping policy
Shipping Information
At HomeLumio, we aim to provide reliable delivery and clear communication, so you always know when to expect your order.
Shipping Locations
We currently ship within Canada only.
All orders are packed and dispatched from our Canadian fulfilment centres.
Order Processing & Delivery Times
Once your order is placed, it follows the timeline below:
Order cut-off time:
5:00 pm EST. Orders placed after this time are processed on the next business day.
Processing time:
Orders are prepared and shipped within 1 to 2 business days, Monday to Friday.
Transit time:
Standard shipping typically takes 6 to 10 business days, Monday to Friday, after dispatch.
Estimated delivery window:
Most orders arrive within 7 to 12 business days from the date of purchase.
Delivery times may occasionally vary due to factors such as high order volumes, public holidays, weather conditions, or carrier delays. If there are any unexpected delays, we will keep you informed.
Shipping Carriers
We partner with trusted Canadian carriers to ensure dependable delivery, including:
- Canada Post
- Purolator
- UPS Canada
- FedEx Canada
The carrier used may vary based on your location and the size of your order.
Shipping Costs
Free standard shipping is available on all orders within Canada.
No minimum purchase is required.
Delivery Issues
If you experience any delivery issues, including delays or missing parcels, please contact us at support@homelumio.com. Our team will work directly with the carrier to resolve the issue as quickly as possible.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can track your shipment at any time through our order tracking page
Questions?
Visit our FAQs page or reach out to our team. Frequently Asked Questions
We’re always here to help.
Contact Information
Store Name: HomeLumio
Address: 895 Don Mills Rd. Toronto, ON M3C 1W3
Email: support@homelighters.com
Phone: 6474905931
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (EST)
We aim to respond to all enquiries within 1 business day.